> CTC @ CAPA Australia Pacific Aviation Summit

CTC @ CAPA Australia Pacific Aviation Summit

Many thanks for your participation at the
CAPA Australia Pacific Aviation Summit 2023,
in Brisbane, Australia (14/15 - Sep - 2023).

We trust it was a valuable experience and you gained some fresh insights and contacts.

A selection of presentations*, photos and other resources are available for your download.

*Please note that not all speaker presentations are available for download
only those who have given us permission to publish their presentations are available.

For specific photo requests, please send an email to events@centreforaviation.com


CAPA Asia Aviation Summit & Awards for Excellence 2/3-Nov-2023 Kuala Lumpur, Malaysia
CAPA World Aviation Summit & Awards for Excellence 28/29-Nov-2023 Abu Dhabi, United Arab Emirates

For more information on these events, please visit: centreforaviation.com/events/

If there is anything we can assist you with please don't hesitate to contact
CAPA Events: events@centreforaviation.com

With thanks to our Host

With thanks to our Strategic Partners



Registration, Networking & Coffee



Welcome to Country

Turrbal Dippil – Songwoman



Host Welcome

Brisbane Airport, CEO, Gert-Jan de Graaff



CAPA Outlook: State of the Industry {Download Presentation}

CAPA – Centre for Aviation, Head of Research, Simon Elsegood



Airline Leader Interview

Flight Centre Travel Group, CEO, Graham ‘Skroo’ Turner

Moderator: APAC Network, Chief Strategy Officer, Oriel Morrison



CAPA Think Tank: A meeting of the minds

CAPA will host a selection of high profile Australia Pacific aviation and travel leaders in a roundtable discussion, covering key topics and important trends in the regional air transport industry. Thought-leaders from across the breadth of the regional aviation market will provide insights into the competitive landscape for airlines and airports in the region, regional progress on traffic and financial recovery, opportunities for future development, trends towards privatisation and consolidation and more.

Moderator: LEK, Partner, George Woods


TTF, CEO, Margy Osmond

Brisbane Airport, CEO, Gert-Jan de Graaff

ACT Government, Chief Minister Andrew Barr

Department of Infrastructure, Transport, Communications & the Arts, Assistant Secretary, Jim Wolfe

BARA, Executive Director, Stephen Pearse



Coffee Break & Networking



Airline Leader Interview

Air New Zealand, CEO, Greg Foran

Moderator: Aviation Week, Senior Air Transport Editor, Adrian Schofield



Environmental credentials and sustainability ever more important for travellers

One of the lasting effects of the COVID-19 pandemic is expanded awareness among consumers of the impacts of their travel – be they environmental, social or otherwise – and a greater embrace of nature tourism. While consumers across the Asia Pacific are more interested in sustainable travel options than any other region globally, regional carriers generally lag their peers in Europe and North America in offering sustainable options. How do regional markets build on the increased attractiveness of nature tourism, while also highlighting their own environmental credentials?

  • How do air transport stakeholders ensure there is easy access to clear and meaningful information needed to make sustainable travel choices? How can transport providers ensure the reliability of environmental and sustainability data being provided to them?
  • How do airlines in the region ensure they meet the aviation industry’s ambitious environmental targets, without the same levels of investment and regulatory support enjoyed by airlines in some other regions? What roles do regional governments have in pushing forward sustainability from regional airlines?
  • What lessons can be applied in the Asia Pacific from other national and multinational approaches to mitigating aviation emissions?
  • How can regional states – which owe much of their international tourism success to perceptions around their natural beauty and pristine conditions – capitalise on the pivot towards more nature travel?
  • Is there a role for businesses and travellers to play in supporting aviation environmental targets?

Moderator: Envest, Executive Director, David Wills


Virgin Australia, Chief Corporate Affairs and Sustainability Officer.  Christian Bennett

Air New Zealand, Chief Sustainability Officer, Kiri Hannifin (CH)

Travelport, Head of Air Partners, Asia Pacific, Ailsa Brown

Boeing, Regional Sustainability Lead, APAC, Heidi Hauf



Lunch Break & Networking

Aviation Stream

CTC Stream



Airline Leader Interview

Bonza, CEO, Tim Jordan

Moderator: Pangiam, President, Steven Greenway

13:40- 14:10

NDC explained and a TMC perspective  

 Whilst it’s been years in development, IATA’s New Distribution Capability (NDC) is gathering new momentum. Adoption by major airlines, distribution partners and the wider corporate travel community is accelerating. But there is still ground to be made with ND C and many questions and complexities to be resolved. Join this session for a comprehensive overview of the journey so far and importantly, what it means for you. Hear a TMC perspective on the impact of NDC to the travel buyer experience.

FCM Australia, Head of Account Management, Renos Rologas



Innovation Roadshow – FLYR {Download Presentation}

FLYR, General Manager, APAC, Clayton Grant

14:10- 14:40

NDC discussion – partnering for true customer value  

NDC impacts the travel network in many ways. Hear how we are working to provide the best value and choice for travel buyers.  

·What does the adoption of NDC mean for corporate travel buyers and travel managers?  

Is there meaningful improvement for the individual corporate traveller thanks to the improved visibility on airline products and the greater flexibility in offerings afforded by NDC? 

How is NDC being integrated into the broader corporate travel ecosystem?  


FCM Australia, Head of Account Management, Renos Rologas


Sabre, Global Account Director, Anne-Marie King

Flight Centre Travel Group, Global Chief Technology Officer, Corporate, Jonathan Clark



The post COVID-19 travel and tourism megatrends in South Pacific

COVID-19 produced the greatest shift in international traveller behaviour since the start of the Jet Age. The South Pacific has been at the forefront of those changes. Travellers are increasingly embracing technology as part of the travel process. They are also more aware of the impacts of their travel and are increasingly seeking out unique cultural, religious and social encounters, often replacing urban tourism with a broader mix of destinations. At the same time, business travel remains well below pre-pandemic levels, with technology serving as a notable substitute, while luxury travel is reaching new highs.

  • How do regional travel and tourism providers pivot to accommodate these changing traveller preferences?
  • With the Asia Pacific now largely reopen to international travel, how have the dynamics of the inbound travel market changed for Australia, New Zealand and the Pacific?
  • What sort of new destinations are being marketed to outbound travellers from Australasia?
  • What does the changing travel mix mean for airlines and other air travel partners?
  • How do the tourism-dependent economies of the South Pacific chart a path to greater travel sustainability and resilience in the face of future crises?

Moderator: CAPA – Centre for Aviation, Head of Research, Simon Elsegood


Nauru Airlines, CEO, Brett Gebers

Air Caledonie, COO, Phil Busson

Fiji Airways, Chief Strategy Officer, John Checketts

Air Tahiti, CEO, Manate Vivish

14:40- 15:05

Global business travel trends and sustainability 


COVID-19 saw global business travel come under immense pressure. The global pandemic cratered business travel volumes and saw new emphasis put on flexible travel, duty-of-care and personal safety. At the same time, companies sought to tame their travel budgets and deal with increased concerns around the environmental impacts of corporate travel. Business travel is coming back, with full recovery in travel spend now forecast as early as the end of 2024. But what has changed? 

This session will tackle key topics related to global travel trends and sustainability. 


FCM Consulting, Head of APAC, Felicity Burke 



Coffee break & Networking



Restoring traveller confidence through cooperation and innovation

The resurgence in travel in the last year has brought with it unprecedented disruptions. The air travel industry has been working hard to cope with further growth and changing traveller expectations and requirements. Many in the industry are looking to technology providers to assist with solving issues and help drive improved traveller confidence.

  • What is the new traveller requesting of the industry?
  • How does the sector come together to ensure improved customer satisfaction? 
  • What is the role of airlines, airports and suppliers?
  • What technology exists to help support airlines and airports?
  • How is the distribution landscape shifting as airlines, their customers and suppliers map out new relationships? 
  • As passengers continue to seek more personalised and flexible content, what digital strategies are being embraced to meet this demand shift?

Moderator: Pangiam, President, Steven Greenway


Avalon Airport, CEO, Tony Brun

Skyscanner, VP Strategic Relations & Development, Hugh Aitken

Japan Airlines, Vice President Asia, India and Oceania, Richard Engelmann

SITA, Head of Sydney Border Practice, Paul Cross



A return to international travel – is Australia/New Zealand ready?

Globally, international air travel continues to rebuild, with the latest projections indicating global air travel will return to pre-pandemic levels during 2024. This broad global recovery masks the fact that significant variations exist from region to region and between individual markets, which has important implications for airlines through Australasia.

  • After a slow start, the US-Australasia travel market rebounded strongly in late 2022 and early 2023. The US-Australia and US-New Zealand markets have undergone a robust recovery and airlines are still planning major capacity additions. What competitive moves are left in these markets and how will things play out once capacity fully returns?
  • Southeast Asia’s travel market saw LCCs come to the fore during the pandemic, helping to rapidly restore regional connectivity. At the same time, LCCs are pulling back from some of the long-haul markets where they had previously made inroads. Are LCCs going to re-enter the long haul markets connecting Southeast Asia with destinations in Australia, New Zealand and the rest of the Pacific, or will it default back to full service carriers?
  • The recovery of the East-West long haul market between Australasia, the Middle East and Europe has largely performed ahead of expectations, with several of the largest players in the market now back at pre-pandemic levels. With travel demand remaining high, is the market’s health as robust as it appears?
  • China formally re-opened its borders to international travel in early Jan-2023, and momentum in the Chinese outbound travel market. However, returning Chinese outbound travellers are showing distinctly different market and travel preferences than before the onset of COVID-19.  Are Australasian travel markets ready for a returning and different Chinese traveller? 

Moderator: Aviation Week, Senior Air Transport Editor, Adrian Schofield


Cathay Pacific, General Manager, Cargo Service Delivery & Regional General Manager, Southwest Pacific (designate), Frosti Lau

Tourism Australia, Executive General Manager, Andrew Hogg

Philippine Airlines,VP for Network Planning & External Affairs, Christoph Gaertner

United Airlines, Regional Manager AU, NZ, FP, Timothy Wallis

VietJet, Commercial VP, Jay L Lingeswara



Day 1 Closing Remarks



Gala Dinner

MC Oriel Morrison

Day 2 – Friday 15 September 2023



Chairperson’s Welcome



Moderator: Oriel Morrison

Velocity Frequent Flyer, CEO, Nick Rohrlach



The post-pandemic industrial relations landscape – high wages or more strikes or both?

The industrial relations landscape for aviation in Australia, New Zealand and the Pacific Island states continues to evolve. Aviation businesses continue to face a workforce shortage and have responded by increasing wages, enhancing training and committing more resources to workforce development. At the same time, aviation unions are increasingly dissatisfied with wage offers from aviation business, publicly rejecting offers and openly talking about industrial action.

  • Where has the balance of power ended up in aviation in the post-pandemic period?
  • With thousands of experienced workers having permanently departed the sector, what are the key recruiting areas for aviation businesses?
  • How do airlines address the enormous challenges in recruiting and accessing skilled workers?
  • What is the role of the public sector in helping to build the skills pipelines needed for the long term success of the regional aviation sector?

Moderator: 777 Partners, CEO, Manish Raniga


AAA, CEO James Goodwin

Australian and International Pilots Association, President, Tony Lucas

Flight Attendant Association of Australia, Secretary, Teri O’Toole



CAPA Australia Pacific Aviation Summit 2024 Host Announcement



Coffee break & Networking



The role of Government in supporting aviation and travel in Australia

Moderator:  Brisbane Airport, Executive General Manager Communications and Public Affairs, Rachel Crowley


Lord Mayor of Brisbane, Adrian Schrinner

Deputy Premier of Queensland Steven Miles MP



Australasian air cargo outlook for 2023

Air cargo went through a boom during the pandemic, triggered by enforced savings and ecommerce spending, but saw activity slowing through 2022. The outlook for the sector in 2023 is mixed: China is returning to normal and supply chains continue to stabilise, but at some time capacity continues to expand ahead of demand, yields are down and the macroeconomic outlook for much of the world remains dark.

  • With trade volumes still buoyant through the South Pacific, how are regional airlines taking advantage of the current situation in the cargo market?
  • How will the resumption of international flying by Chinese airlines into Australia and New Zealand affect the regional cargo market?
  • What will be the impact on air freight of falling ocean shipping prices and improved timeliness?
  • What role will autonomous aircraft, drones and other innovations have in the near future?

Moderator:  The University of Sydney Business School, Chair in Transport and Supply Chain Management, Deputy Director, Professor Rico Merkert


Macrolytics, CEO & Founder, Peter Negline

Cathay Pacific, General Manager, Cargo Service Delivery & Regional General Manager, Southwest Pacific (designate), Frosti Lau

AMSL Aero, Commercial Officer, David Orszaczky

Team Global Express, Executive General Manager – Priority, Joshua Peacock



Australia’s domestic market going into high gear

With the addition of Rex as a jet operator and the recent launch of Bonza, Australia now has four airline groups operating narrowbody aircraft in the domestic market.  New entrants and LCC growth in the Australia market has historically driven down airfares, triggered network expansion and supported smaller destinations and secondary airports. The result has been significant benefits for travellers, often at the expense of airlines’ bottom lines.

  • How is Australia’s domestic market performing?
  • What impact has new entrants on the market had on the overall competitiveness of the industry?
  • Is there space for airlines like Rex and Bonza to pursue further growth on different routes?
  • With cost of living and inflation a major concern for consumers, will new market entry and lower airfares help to sustain the recovery in leisure Australia?
  • What sort of competitive responses will be seen from incumbents Qantas, Jetstar and Virgin Australia? 

Moderator:  Aviation Week, Senior Air Transport Editor, Adrian Schofield


777 Partners, CEO, Manish Raniga

Brisbane Airport, Executive General Manager Aviation, Ryan Both

Queensland Airports, CCO, Adam Rowe


Chairperson’s wrap up



Closing Lunch & Networking